Repair service & warranty

Repair Service & Warranty

Are repairs possible via PARAT or does the defective item have to be item be sent to the seller?

"If the upper or bottom shell of a PARAT case solution is defective, it is unfortunately not possible to repair it. The frames are matched to each other and replacing a shell would mean that they no longer fit together perfectly.

For any other defect in a PARAT product, we recommend that you contact the retailer through whom you purchased the product. They will usually arrange for your product to be repaired or replaced."

Where can I get new cables / spare parts for my IT case?

If you have any questions about spare parts, please contact our customer service. To enable us to answer your query quickly, please include the item number, proof of purchase and a picture of the item, if available. Our team will be happy to help you.

Is it possible to convert the cable connections in the IT case?

With our older models, this is unfortunately not yet possible. However, if your case or storage solution is labeled "Flex2Connect", you can easily replace the cable yourself.

Not all USB ports work on my IT case, what can I do?

In this case, please contact our customer service. Please send us the serial number of your product directly. A possible check should take place at our factory.

Who can I contact in the event of a defect in my PARAT safety light?

If you have any complaints regarding our PARAT safety light, we recommend that you contact the dealer from whom you purchased the product directly with the proof of purchase (for warranty claims)