Are repairs possible via PARAT or does the defective item have to be item be sent to the seller?
"If the upper or bottom shell of a PARAT case solution is defective, it is unfortunately not possible to repair it. The frames are matched to each other and replacing a shell would mean that they no longer fit together perfectly.
For any other defect in a PARAT product, we recommend that you contact the retailer through whom you purchased the product. They will usually arrange for your product to be repaired or replaced."